Processing rejections

Our redesigned tooling lets you go through entry by entry and select event entries for which a member has been rejected.

As you do this, select a rejection reason for each event. The system will then automatically refund the correct amount to the original payment method.

If you refund all event entries, the system will automatically refund any per-entry fee.

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We plan to launch additional tools to help you process rejections by uploading a text file. Some competitions may not publish this file, so you may still need to follow the other instructions on this page.